Help | Posix

Posix Is Here To Help!

Here are several ways to contact us

Remote Support

Posix use Teamviewer for remote support which enables us to remotely connect to any device instantly, to start a support session click the button below to download the secure app Windows, Mac or Linux.

SUPPORT

Log a support call

To get your support issue dealt with efficiently Posix have made it very simple for you all you have to do is email support@posix.co.uk or you can all us on: 07974 565 531 or click the button below and a ticket will be logged.

LOG A CALL

Live Chat

If you have a quick question then you can use our livechat on our website or call us on Skype and if we are not online you can simply leave a message and we will come back to you shortly to contacts us on Skype click the button below.

SKYPE ME

FAQ

Posix help and support is here to keep your business running smoothly but more importantly its here to help your business grow and we achieve this by building a solid technology infrastructure and solid business relationship.

What if you are unable to resolve the issue remotely?

Posix will attend site if and when needed, site visits will be arranged with someone onsite before attending.

Can I pay as I go?

Yes you can, just simply pay for every call that you log at our hourly rate, this might suit a business that only requires support once in a while.

What do you support?

Windows desktop & server all flavours, Apple Mac desktop and server, Linux both desktop and server, Office 365, Google For Work, Firewalls, Backups, D&R, Tablets and Smartphones, Printers, Sage, many cloud services and 3rd party apps, in fact if there is something we can’t support with we will work for you to resolve it by speaking to the vendor.

Check the Knowledebase

Posix 24/7 online helpdesk is there for whenever you need help, take advantage of our knowledgebase where we share easy to fix tips and tricks and walkthroughs to help you get things working again.

Dont Laugh It’s True

Its the old joke, have tried switching it off and on again? Well believe it or not this really does help, there are two types of reboot;
1. Warm Boot: This is where you simply restart your computer.
2. Cold Boot: This is where you shutdown, pull the power cable out, keep it out for around twenty seconds and power back on. The cold boot resets everything from memory to the system-board giving the computer a fresh clean boot.
Something as simply as a restart can resolve many issues, such as slowness, freezing or connectivity issues so give it a try.

We Are Pro-Active

Posix will monitor your network and systems 24/7 as part of your plan, more often than not we are aware about issues within your business before you do and our team will working on them before they become a real problem.

Having IT support is like having insurance if we could do without it we would so make the right choice.

Many of our clients use technology because they have to not because they love to and it is our job to make sure we are there to get them through when things go wrong, we don’t expect you to understand and that is why we take our time to explain what has happened and what we are doing to fix it for you. We want you to feel rest assured that you are in the best capable hands.

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